How to support friends, family and colleagues through the bushfire crisis

hello • 7 January 2020

The past few weeks have been incredibly difficult for many people who have been affected, both directly and indirectly by the bushfire emergency. The scale of this disaster is immense, and the impact is being felt in communities around Australia.

On behalf of the R U OK? community we would like to express our grateful thanks to the emergency services workers, defence personnel, volunteers, trauma support services, logistics staff and others who are working tirelessly to provide assistance to the thousands of people in need of help. The immediate priority is to meet the basic needs, safety and security of those affected.

We are also thinking of those who remain in the grip of drought and the thousands in North Queensland who are still recovering after last year’s floods.

Feeling overwhelmed, sad, helpless or angry are common reactions to what is an extraordinary situation and we encourage you to reach out and offer support to your friends, family and colleagues who might be struggling.

Ask if they’re okay, take the time to listen and if the conversation is too big for you to manage please encourage them to speak to their GP or contact one of the support services who have people trained to assist in this situation.

Please also take care of yourself and if you are personally struggling, please reach out for help.

The long-term impact of this disaster will be far reaching and we urge everyone to keep checking back in, be kind, look out for one another and lend support for as long as it takes.

Crisis Support:

If you are in an emergency, or at imminent risk of harm to yourself or others, please contact emergency services on 000.

To talk to someone NOW call:

National Bushfire Recovery Agency: Contacts for emergency assistance.

R U OK? Resources:

  • ‘How to ask’ details the steps to help us all navigate a conversation with someone we think might be struggling with life.

Resources for Police and Emergency Service workers:

  • ‘Are they Triple OK?’ provides tips and resources to promote life changing conversations with police and emergency services workers at home and in the workplace.
  • Resource kits have been developed for each state and territory and are free to download here.

Resources for Rural and Remote Communities:

  • Fewer services, natural disasters, isolation and loneliness are just a few of the things that can be harder to deal with in rural communities.
  • ‘The R U OK?’ Mateship Manual helps those in rural and remote communities navigate a conversation with someone who’s doing it tough. Free to download here.
  • The new R U OK? Mateship Manual will help you navigate a conversation with someone who has experienced a natural disaster or emergency. Free to download here.

R U OK? is not a crisis support or counselling service and our website is not a substitute for professional care. If you need professional support, please contact your doctor, local health centre or one of the services listed below.

Family and friends can also call upon these services for advice and assistance on how to support someone who is struggling with life.

Adult:

Support Services:

  • Lifeline 13 HELP (13 43 57)
  • Beyond Blue 1300 224 636

Online Resources:

Children and young people:

Support Services:

  • Kids Helpline 1800 55 1800
  • Headspace 1800 650 890

Online Resources:

National Bushfire Recovery Agency factsheets:
In times of crisis, it can be hard for people to know where to look for help. The Life in Mind team at Everymind has developed a webpage where relevant toolkits, resources, helplines and information can be found. This will be updated on an ongoing basis to ensure the information remains relevant and meets community needs. You can access it here.




14 December 2025
The recent incident in Sydney has left many feeling distressed and overwhelmed, and you may notice the children in your life are struggling too. Below, you’ll find advice from mental health experts on caring for your own wellbeing, and providing meaningful support to others in the days and weeks ahead. Talking to children about traumatic events Children are likely to have seen and heard distressing information about this incident. Ongoing news coverage, images and discussion can intensify feelings of anxiety, sadness and anger. The Child Mind Institute has published a practical guide to help parents and carers talk with children about traumatic events. The guide offers practical age-specific advice and has been developed by experts in child psychology, you can access this guide here . Events involving violence or serious harm can be especially difficult for children to understand or discuss. The guide focuses on helping children feel safe, supported and reassured, and encourages parents, carers or guardians to: Provide comfort and reassurance, including physical affection Remain calm and measured when discussing the event Maintain regular routines to restore a sense of normality Encourage play, connection and time with others Share honest, age-appropriate information from trusted sources Limit children’s exposure to news, especially younger children Listen patiently and validate children’s feelings Recognise that fear, anger, sadness or guilt are all normal reactions Looking after yourself, and supporting others Rachel Clements, R U OK? Advisor, and Director of Psychological Services at Centre for Corporate Health, said strong emotional reactions are normal and healthy for people of all ages following public acts of violence, even among those not directly impacted. “Some reactions that are incredibly normal are concern, shock, horror, disbelief. When that wears off sometimes, people experience stronger feelings, sometimes anger, despair, sadness, anxiety or fear-based behaviour."  Ms Clements advised that connecting with friends, sporting clubs, or workplace networks, and simply asking ‘are you OK?’, can play a key role in supporting people experiencing distress. "This event will disrupt the nervous system. One of the most important things we can do is stay connected, talk to each other and lean into supportive conversations,” Ms Clements said. She suggested starting a genuine conversation by asking questions such as: 'it's been tough watching this information coming to light, how are you feeling about it?’ “Then, all you’ve got to do is listen with empathy, without judgment or interruption, and just allow someone to talk about their experience and how they are feeling. When it is the right time in the conversation, you can then gently guide someone towards supportive actions, like doing some gentle exercise, staying connected with friends and family, or maintaining regular routines.” Ms Clements emphasised the importance of checking in again to ensure people have continued support. If you notice someone’s distress is ongoing for several weeks and begins to affect their work or social life, professional help should be encouraged. If you or the children in your care are experiencing ongoing distress, consider speaking with a doctor or another trusted healthcare provider. Free and professional 24/7counselling services are available, find contact details here . If you or someone you know is in immediate danger, call 000. Ask R U OK? Any Day.
11 December 2025
This year, Australians continued to grow their confidence and capability to ask, 'are you OK?' any day of the year - reminding us how real connection and meaningful conversations can happen in the most ordinary, everyday moments. Across every age and stage of life, people helped normalise these important check-ins by looking out for one another, reducing stigma, and driving genuine change. Thanks to our supporters, awareness continues to expand in schools, workplaces, sporting clubs, and communities in every corner of Australia. Thank you to everyone who started conversations, and to everyone who supported the mission and work of R U OK?. Below is a short video which shares a glimpse of the activity made possible through collaboration. *Voice-over by former-CEO, Katherine Newton.
10 December 2025
From growing up on farms to a shared interest in history, Australians, young and old, are discovering just how much they have in common, and how storytelling can connect generations in unexpected ways. What’s bringing them together is 'Heart and Soul Story', a social enterprise that fosters intergenerational connections. Through its programs, young people and older generations come together in aged care homes and schools to share stories, build life skills, and prevent loneliness. At a recent session which encouraged everyone to Ask R U OK? Any Day, students visited an aged-care community with R U OK? Conversation Bingo cards, which feature prompts to spark humour, curiosity, and connection.
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