R U OK? IN HOSPITALITY

R U OK? is working with the hospitality sector to find better ways to ensure the industry is equipped to handle the pressures that come with what is an exciting, yet demanding, workplace.


R U OK? has released free resources, including a 'Mateship Manual' guide to supporting someone in the hospitality industry who's doing it tough and online course, to help workmates support each other by asking, "are you OK?"


Use the resources below to promote a culture that encourages your work family to look out for one another and offer their support  in the kitchen, on the floor, during their shift and whenever it's needed. Resources have been informed by the R U OK? Hospitality Expert Reference Group

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RESOURCES

When and how to ask R U OK?
How to ask R U OK?

1. Ask R U OK?

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2. Listen

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3. Encourage action

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4. Check in

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To help you know when and learn how to ask, “Are you OK?” we’ve developed a practical conversation guide that also includes information on how to respond appropriately to anyone who says, “No. I’m not OK.”
How to Ask
Roleplay an R U OK? conversation

It’s not always easy to keep the conversation going when someone says they’re not OK, but it could change a life. We’ve released an interactive conversation roleplay video to help you learn what to say after R U OK?


Click play on the video to get started and learn how to ask R U OK?, listen, encourage action and check in.

R U OK? online course
FREE online course

R U OK? has teamed up with hospitality training provider Allara Learning to develop an online short course for the hospitality industry.  The interactive course is designed to help someone learn how to ask, “Are you OK?” of any team member or workmate that they are worried about. The course also helps someone respond appropriately and safely to anyone who says, “No, I’m not ok.”.

Learn More

JOIN OUR HOSPITALITY COMMUNITY

Please provide your details  so we can keep you updated with information and send you resources to help you navigate an R U OK? conversation and lend support to anyone working in the hospitality industry (you can unsubscribe at any time).

FIND HELP

If you’re worried about someone and feel they need professional support, encourage them to contact their Employee Assistance Program (EAP) or connect with a trusted health professional, like their local doctor.

An EAP is a service through your employer that provides free, professional and confidential counselling services to assist you and your immediate family members through both personal and work related problems. Not every employer provides this service  so check with your manager or human resources and refer them to The Centre for Corporate Health for more information.

You can find other supports and tools here:
FIND HELP

IN MEMORY OF JEREMY STRODE

Jeremy Strode
“The hospitality industry is renowned for its unforgiving nature, adding pressure personally and on our relationships,” Strode said. “Having the foresight and taking the time to have a conversation with someone you may or may not know and asking if they’re okay is a wonderful thing.” 

Jeremy Strode, Chef, 1963-2017

 RESEARCH

In 2018, R U OK? conducted research into the pressures and issues facing those working in the hospitality industry and the support and initiatives offered by employers and peers to assist with navigating these challenges. 

Research findings included:
  • 80% of hospitality workers agreed mental health issues, such as feeling depressed, anxious or manic, are a challenge currently facing those in the industry.
  • 50% of hospitality workers in the last year said they had wanted someone at work to ask them if they were OK.
This research has informed the development of R U OK?'s hospitality campaign and resources.
VIEW RESEARCH FINDINGS

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