Tracksafe: Why workplace conversations matter: Keeping each other on track

Robyn Ward • 19 April 2016

None of us are immune to life’s curveballs; even though we sometimes like to pretend we are.

Keeping each other on track

It’s why support from workmates is so invaluable when those feelings of invincibility slip (sometimes rapidly) away.

Annual Relief Station Officer Jamie Robertson knows first-hand the difference workmates can make when the chips are down.

“My daughter Chloe’s had a long battle with anxiety and depression. Obviously, that takes a toll on you emotionally as a parent. I’ve also recently been diagnosed with cancer for the second time, which isn’t the greatest thing. I try to always be a positive person in the workplace but things can get to you sometimes.”

Jamie’s colleagues have been a huge source of support and helped him remain upbeat and positive.

“I think most people on the railways are pretty compassionate to one another. Recently, I’ve received a lot of support at work. I’ve been fortunate that a lot of my colleagues have helped out where they can; especially making sure I can make all my doctors’ appointments. I’m very thankful for that.

“The support of our colleagues is so important because we spend a third of our day at work and can carry a lot around. Having a conversation with people you trust at work can help unburden the load. You’re not bottling in stuff that hurts. That’s why I think it’s very important to build a good working relationship and share some personal stuff.”

Jamie believes that showing genuine care and concern for your colleagues can help them open up when times are tough.

“When people ask how I’m going, I tend to go with the easy answer of ‘Yeah, everything’s ok’. But when I can see someone’s genuinely concerned I’m more comfortable opening up to them.

“My workmate John’s the type of person who shows that genuine concern. One conversation with him really stands out. I remember he started with ‘How are you going?’ and he asked a few questions about Chloe. I said, ‘Everything’s ok. She’s still here, so I’ve got something to be positive about’ and so forth. He went ‘No, no. How are you doing?’ Rather than just investigating what was going on with Chloe he said ‘It’s obvious you care for your daughter, but it must be tough for you?’ I said, ‘Yeah, I’ve been a bit down recently’ and we had a chat about that.”

When someone is going through a tough time, Jamie says it can help to link up with a person or service that can provide some extra support. He was grateful John made the effort to connect him with the Employee Assistance Program. He says talking to the EAP helped him process what he was going through.

“When he heard I was feeling a bit down, John encouraged me to get a bit of extra support. He made it such a simple thing to do by going ‘It can help to speak to someone, so I’ve actually arranged for you to do that’. That’s when he put me in touch with the EAP. The EAP is totally independent. They’re not metro employees, so you can feel completely comfortable chatting to them. I had a chat with them, which helped. That wouldn’t have happened if John hadn’t shown that initiative.”

Jamie’s got some advice for anyone who wants to start a conversation with a workmate they’re worried about:

“Sometimes the first answer we give is the one we think other people want to hear; that everyone’s ok and everything’s well. When people recognise things are ‘off’ they need to investigate a bit further, so you open up a bit more. They need to delve a bit deeper, just like John did. Don’t be afraid to do that.”

Do you work in the Rail industry? Get involved in Rail R U OK?Day (Thursday 21 April 2016) - a campaign we've developed with Tracksafe. Find out how here: http://tracksafefoundation.com.au/rail-ruok-day/

Are you worried about a colleague? Find out how to start the conversation on the How to Ask page.


14 December 2025
The recent incident in Sydney has left many feeling distressed and overwhelmed, and you may notice the children in your life are struggling too. Below, you’ll find advice from mental health experts on caring for your own wellbeing, and providing meaningful support to others in the days and weeks ahead. Talking to children about traumatic events Children are likely to have seen and heard distressing information about this incident. Ongoing news coverage, images and discussion can intensify feelings of anxiety, sadness and anger. The Child Mind Institute has published a practical guide to help parents and carers talk with children about traumatic events. The guide offers practical age-specific advice and has been developed by experts in child psychology, you can access this guide here . Events involving violence or serious harm can be especially difficult for children to understand or discuss. The guide focuses on helping children feel safe, supported and reassured, and encourages parents, carers or guardians to: Provide comfort and reassurance, including physical affection Remain calm and measured when discussing the event Maintain regular routines to restore a sense of normality Encourage play, connection and time with others Share honest, age-appropriate information from trusted sources Limit children’s exposure to news, especially younger children Listen patiently and validate children’s feelings Recognise that fear, anger, sadness or guilt are all normal reactions Looking after yourself, and supporting others Rachel Clements, R U OK? Advisor, and Director of Psychological Services at Centre for Corporate Health, said strong emotional reactions are normal and healthy for people of all ages following public acts of violence, even among those not directly impacted. “Some reactions that are incredibly normal are concern, shock, horror, disbelief. When that wears off sometimes, people experience stronger feelings, sometimes anger, despair, sadness, anxiety or fear-based behaviour."  Ms Clements advised that connecting with friends, sporting clubs, or workplace networks, and simply asking ‘are you OK?’, can play a key role in supporting people experiencing distress. "This event will disrupt the nervous system. One of the most important things we can do is stay connected, talk to each other and lean into supportive conversations,” Ms Clements said. She suggested starting a genuine conversation by asking questions such as: 'it's been tough watching this information coming to light, how are you feeling about it?’ “Then, all you’ve got to do is listen with empathy, without judgment or interruption, and just allow someone to talk about their experience and how they are feeling. When it is the right time in the conversation, you can then gently guide someone towards supportive actions, like doing some gentle exercise, staying connected with friends and family, or maintaining regular routines.” Ms Clements emphasised the importance of checking in again to ensure people have continued support. If you notice someone’s distress is ongoing for several weeks and begins to affect their work or social life, professional help should be encouraged. If you or the children in your care are experiencing ongoing distress, consider speaking with a doctor or another trusted healthcare provider. Free and professional 24/7counselling services are available, find contact details here . If you or someone you know is in immediate danger, call 000. Ask R U OK? Any Day.
11 December 2025
This year, Australians continued to grow their confidence and capability to ask, 'are you OK?' any day of the year - reminding us how real connection and meaningful conversations can happen in the most ordinary, everyday moments. Across every age and stage of life, people helped normalise these important check-ins by looking out for one another, reducing stigma, and driving genuine change. Thanks to our supporters, awareness continues to expand in schools, workplaces, sporting clubs, and communities in every corner of Australia. Thank you to everyone who started conversations, and to everyone who supported the mission and work of R U OK?. Below is a short video which shares a glimpse of the activity made possible through collaboration. *Voice-over by former-CEO, Katherine Newton.
10 December 2025
From growing up on farms to a shared interest in history, Australians, young and old, are discovering just how much they have in common, and how storytelling can connect generations in unexpected ways. What’s bringing them together is 'Heart and Soul Story', a social enterprise that fosters intergenerational connections. Through its programs, young people and older generations come together in aged care homes and schools to share stories, build life skills, and prevent loneliness. At a recent session which encouraged everyone to Ask R U OK? Any Day, students visited an aged-care community with R U OK? Conversation Bingo cards, which feature prompts to spark humour, curiosity, and connection.
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