Disclaimer
© R U OK? Limited ACN 138 676 829 (R U OK?). The information contained in this website
is of a general nature only. Changes may occur in circumstances at any time which
may affect the accuracy or completeness of the information so while R U OK? has
taken all reasonable care in producing this website, it accepts no responsibility
for any loss, expense or liability which you may incur from using or relying on
the contents in this website.
Privacy Statement
This statement sets out the policy relating to the collection, storage, use and
disclosure of information about individuals (personal information) by R U OK? Limited
(ACN 138 676 829) of 30 Boronia St, Redern NSW 2016 (“we”, “us” or “our”).
Your personal information is important to us
We recognise that your privacy is very important to you and that you have a right
to control your personal information. We know that providing personal information
is an act of trust and we take that seriously. We are committed to protecting your
personal information in accordance with the National Privacy Principles in the Australian
Privacy Act 1988 (Cth) (Privacy Act). This policy governs how we handle your personal
information and safeguard your privacy. We believe that our privacy policy not only
complies with relevant laws, but also represents industry best practice.
Collecting personal information about you
We may collect personal information about you when you make an enquiry, register
for R U OK? at Work, participate in our activities or make a donation. We will only
collect personal information that is necessary for us to carry out our functions
and services.
We will not collect personal information about you if you request us not to. However
if we are unable to collect or use your information we may not be able to engage
with you effectively or at all.
We will generally tell you why we are collecting personal information about you
when we collect it unless the reasons would be obvious to you.
All personal information you provide to our website is delivered through a secure,
encrypted connection called secure sockets layer (SSL). We use 128-bit SSL encryption
which provides industry standard levels of protection against unauthorised access
to the information while it is in transit over the Internet.
Using and disclosing your personal information
We will only use or disclose information about you for the purposes for which we
collected it, for related purposes that you are likely to expect or as otherwise
permitted by the Privacy Act. This may include using or disclosing your personal
information:
- as required to provide and manage our services.
- to keep you informed of and to seek support for our services or fundraising activities;
- to procure or process a donation;
- to enforce our terms of use;
- when required by law;
- to protect our rights or property or those of any member of the public; and
- to deal with any threats to a person's health or safety.
In order to operate or deliver a service for you we may sometimes share your personal
information with mailing houses, advisers and other service providers and third
parties, including such parties based overseas, who assist us in providing services
or who perform functions on our behalf. Information processed by these service providers
may include sensitive information.
We will not give any of your personal information to advertisers or any other marketing
organisation without your express consent.
Sensitive Information
‘Sensitive information’ is defined in the Privacy Act and includes information about
your health, ethnic origin and religious beliefs. We will not collect sensitive
information about you unless it is required for our functions or activities and
you, or a parent, guardian or other person authorised to act on your behalf, have
consented or the collection is otherwise permitted by the Privacy Act. We will regard
consent as inferred if information is freely provided by you, or by a family member
or other person authorised to act on your behalf, to us.
Electronic advertising
We will not send you spam (electronic advertising information) without your consent.
Any email we send to you with your permission will include an 'unsubscribe' link
that allows you to opt out of receiving any future communication from us.
Storage and security of your personal information
We will take all reasonable steps to keep any information that we hold about you
secure, accurate and up to date. Your information is stored on secure servers. We
may use third parties including overseas companies, to provide services including
processing and storage of all or part of the information we hold about individuals.
Information processed and/or stored by these service providers may include sensitive
Information. We require our service providers to handle this information in accordance
with the Privacy Act. In providing this information you consent to us and our service
providers processing and storing information about you in this way and confirm that
anyone else who you have provided information about also consents to this. Our employees
and contractors who provide services related to our information systems are obliged
to respect the confidentiality of any personal information held by us. While we
take all reasonable steps to secure any personal information provided by you over
the internet you should be aware that there are inherent risks in internet transmission.
You should keep us informed of any changes to your personal information using the
contact details below.
Further information
If we become aware of any ongoing concerns or problems with information held by
us , we will take these issues seriously and work to address these concerns. If
you have any queries or complaints, or would like to access personal information
that we hold about you please contact us using the details below.
Changes
We reserve the right to change this privacy policy at any time by posting an updated
version of the policy on this site.
Contact details
R U OK? Limited (ACN 138 676 829)
Email:
hello@ruokday.com.au